Contact Us

We read every message. Reach out for support, feedback, or collaboration — we typically respond within 48 hours.

Email

The fastest way to reach us is by email at support@web-harmonium.com. We respond to most messages within one to two business days.

What You Can Contact Us About

🎵 Audio and Sound Issues

If you experience audio glitches, latency, crackling, or silence on certain notes, let us know. Please include your browser name and version, operating system, and whether you are using built-in speakers or external audio devices.

🎹 MIDI Device Compatibility

Having trouble connecting your MIDI keyboard or controller? Tell us the device model, your browser, and whether the MIDI indicator lights up in the controls panel. Web MIDI API support varies across browsers — we can help troubleshoot.

💡 Feature Requests

We welcome ideas for new features. Common requests include additional instrument sounds (tabla, tanpura, sitar), recording and playback, sheet music display, and multi-octave layout options. If you have an idea, we want to hear it.

🐛 Bug Reports

Found something broken? Please describe what happened, what you expected to happen, and the steps to reproduce the issue. Screenshots or screen recordings are extremely helpful. Include your browser, device type (desktop/tablet/phone), and operating system.

♿ Accessibility Feedback

We aim to make Web Harmonium usable by everyone. If you encounter accessibility barriers — screen reader issues, keyboard navigation problems, contrast concerns, or anything else — please let us know so we can fix it.

📄 Rights and Content Notices

If you are a rights holder and believe any content on this site infringes your intellectual property, please send us a detailed request including the specific URLs, a description of the copyrighted work, and proof of ownership. We review and respond to all valid notices promptly.

🔒 Privacy Requests

For questions about how we handle data, cookie opt-out guidance, or requests related to your privacy rights, email us at support@web-harmonium.com. You can also review our full Privacy Policy.

🤝 Collaboration and Partnerships

Interested in integrating Web Harmonium into your music education platform, embedding the harmonium in your website, or collaborating on content? Reach out with your proposal and we will get back to you.

Before You Write

To help us respond faster, please include as much relevant detail as possible:

  • Your browser and version (e.g., Chrome 120, Safari 17, Firefox 121)
  • Your operating system (e.g., Windows 11, macOS Sonoma, Android 14, iOS 17)
  • Device type (desktop, laptop, tablet, phone)
  • Steps to reproduce the issue, if applicable
  • Screenshots or screen recordings, if possible

Send a Message

Use the form below to send us a message directly. It will open your default email client.

Submitting this form opens your default email client. Your message is sent directly to our team — no data is stored on our servers.

Response Times

We are a small team and handle support directly. Typical response times:

  • Bug reports and audio issues: within 24–48 hours
  • Feature requests: acknowledged within 48 hours, with updates as we evaluate
  • Rights and legal notices: reviewed within 3 business days
  • General inquiries: within 48 hours